The Karen Who Was Speaking to the Owner
Guys, just so you know, if you enter a small business’ establishment, odds are you’re dealing with the owner. They probably don’t earn enough to hire too many staff members, and even when they do, small business owners still like to be on the frontlines.
This Karen had no idea who she was talking to when she told the “lowly worker” to get the manager. After demanding the manager fire the OP’s friend, the manager said it was out of her hands. The manager explained that they couldn’t fire the worker because the worker was their employer. That probably shut the Karen up for good.