Did You Really Need Tech Support?
C’mon, did you really need to call tech support for this? You really couldn’t figure out the problem on your own? This situation almost looks like a scene out of Family Guy. If you’ve seen the sitcom before, then you know the protagonist, Peter Griffin is not the smartest guy around.
We’re not trying to say that the person who found himself in this situation is as dumb as Peter Griffin, but just imagine this situation unfolding: tech support is hired to come over to fix this issue just to find snapped wires. A facepalm would be the most appropriate response.