Breakfast Blackmail
As someone who frequently relies on online reviews, it’s very disappointing to see stories like this, where people have found a way to weaponize online reviews. How often do you think this guy has gotten away with blackmailing restaurants into giving him discounts, using the threat of bad reviews?
I’m glad that Kieran didn’t buckle under the pressure, and I’m glad that he had a way he could respond to the review and let people know that this reviewer is a liar. But how frustrating would it be to be a restaurant owner and have to waste so much time monitoring online reviews and responding to the crappy ones?