You are Expected to Perform Well in School.
A growing number of companies are turning to the use of “secret shoppers” as a means of ensuring that their operations are carried out without a hitch. Hooters does this by employing the services of a “secret shopper” who checks to see if customers are seated quickly and that their demands are being met by the staff.
It would appear that Hooters places a significant amount of significance on the comments and suggestions made by their mystery shoppers. According to the following account, a large number of capable servers were terminated from their positions because they were unable to fascinate the surprise shopper. This caused the shopper to leave the establishment.